MyRentalHome.com is a secure, password-protected interface through which clients (Owners, Tenants, and Vendors) access their online account. Before the clients' initial logons, the HomeRentals.net system user must configure default and/or custom authorizations. Refer to the Managing Online Profiles section of this guide for more information.
Account Access
Clients will access online accounts in one of the following ways:
| 1. | Through the Account Logon page of the property management company's HomeRentals.net PM Website (Figure 2a). The Account Logon page includes a link to the Client Statements and Documents - Platinum user guide. This guide is also available through Help - Download Documents in the HomeRentals.net Control Panel. * Contact HomeRentals.net Member Support if the Account Logon page has not yet been enabled in your company's PM Website, or to request more information about the HomeRentals.net PM Website system. (Manager Platinum Package) |
Figure 2a
| 2. | Through the HomeRentals.net provided My Rental Home website: http://MyRentalHome.com (Figure 2b). The property management company may provide a copy of the Client Statements and Documents - Bronze user guide to MyRentalHome.com users. This guide is available through the Help - Download Documents screen in the HomeRentals.net Control Panel. If the property management company does not have a HomeRentals.net PM Website, this is the only option. (Manager Bronze Package) |
Figure 2b
Client's First Visit - Creating an Account
This is an overview of the "Create an Account" process. However, the user must configure the RP Management System and synchronize profiles from PROMAS before providing the "Create an Account" instructions to clients.
The first time that a client (Owners, Tenants, and Vendors) accesses their online account, they must establish a logon password. If 1) clients are logging on through MyRentalHome.com instead of through a PM Website, or 2) the user's company includes multiple managers and/or multiple office locations, the user must provide owners and tenants with a Property Manager ID (PMID). The PMID is the 6 digit, 2 letter code assigned to each HomeRentals.net account. The client must enter this ID during the "Create an Account" process in order to establish a connection to their online data.
Figure 2c
A property management company may choose to establish default client logon passwords, however, this procedure will reduce the company's ability to accurately track which clients are actively using the system. The HomeRentals.net system tracks clients' online activity so that the property management company can verify that a client has created an account, and can view client account activity logs. If the property management company creates default logons for clients, they will never have an opportunity to read or agree to the Site User Agreement that is displayed during the account creation process. Before deciding to create default client logons, review this agreement and make sure that the property management company's existing agreements provide sufficient legal protection. Refer to the System Functions section of this guide for more information.
To create a default account logon for a client, enter the email address that has been recorded in the client's PROMAS profile, a default password, and the HomeRentals.net PMID. After a client logs on to their online account with the default password, they can change their password.
Clients will successfully create an account as long as:
| 1. | The client’s email address exactly matches the one listed in their online profile |
| 2. | The client enters their manager's PMID correctly - letters must be capitalized (Example: 101010AZ) |
| 3. | The client has been authorized for “Online Access” |
| 4. | The client does not already have an online account through another HomeRentals.net member company |