Assign guest Profile Authorizations
Before a guest can submit payments online, the Online Payments authorization must be enabled in their accounts. Guests must have the online access and online payments authorizations enabled to successfully establish an account, access it, and submit an online rent payment. Assign Guest Profile Authorizations in one of the following ways:
| 1. | Configure Defaults: Assign default profile authorizations through Configuration - VR Preferences – Default Profile Authorizations. The marked authorizations are enabled; the guest will have access to them. Default profile authorizations are applied to newly imported PROMAS profiles; changes to the default authorizations do not affect the previously uploaded profiles. |
| 2. | Batch Updates: Update profile authorizations for all of the online guest profiles at once through VR Management - System Functions – Database Utilities. Click on the Change Auth icon, and then mark the authorizations to be assigned to all of the profiles in the online guest list. Mark all of the allowed options; the options that have no mark will be disabled when the update is processed. The Change Auth function only updates the profiles that are already online; it does not apply authorizations to any future profiles. Use this function cautiously. Processing a batch update will override individual custom profile authorizations. System Functions requires master level access; the user must log on to the HomeRentals.net Control Panel with the master PMID logon or request assistance from the property management company's HomeRentals.net system administrator. |
| 3. | Individualize Authorizations: Edit individual guest profiles through VR Management - Guest - Guest Lookup. Click the edit icon next to the guest's online profile; mark the allowed authorizations. Property management companies that individualize client profile authorizations should not use the Batch Update option to apply changes. Disallow Online Payments for specific guests by removing the Online Payments authorization in their online profile. |
The user can also disallow Online Payments for specific guests by setting the "No Payments" flag in their PROMAS profile. The "No Payments" status is inherited from PROMAS when the user synchronizes profiles from PROMAS; guests with the "No Payments" flag will not be able to submit an online payment.
Send guests a request to submit an online payment through VR Management - Guests – Folio Notification. Configure a default Folio Notification Message through Configuration - VR Preferences – Guest Folio Notification and Reservation Letters. When a guest submits a rent payment through the Online Payments system, the total amount due will be the total of the amount due on their reservation payment schedule plus the Guest Convenience Fee.
Guests create and access their online accounts through MyRentalHome.com or the property management company’s PM Website . They will select which reservation to pay for and then click on the Pay Now option in their online account to submit a payment.
Figure 7
Go to the Processing Guest Payments section for instructions about receiving a guest payment, processing the funds, and posting the rent payments in PROMAS.