This function displays the history of the reservation and any notes or quick notes associated with the reservation. This is both your historical record of everything that has happened with the reservation, and your scratch pad for adding required notes to the reservation. By properly documenting and reviewing notes, you minimize mistakes and make your guest experience more enjoyable. Notes may include check in instructions or anything else appropriate that relates to the specific reservation. The history can not be changed, it is a permanent record of the reservation. (Figure 40) A note added to “Quick Notes” may be edited, a regular note will become part of the reservation and can not be edited.
Figure 40